English for Hotel Staff is a multimedia ESP course designed to provide a course of interactive materials for staff in the hotel industry who wish to improve and upgrade their specialist English language skills, or for students preparing for hotel employment. The level is pre-intermediate to intermediate.

There are ten units. Each unit covers a particular area pertinent to a hotel’s daily business, e.g. checking in and checking out, talking about rooms and hotel equipment, hotel services such as food and drink, discussing activities, giving advice, dealing with complaints, etc.

Each unit contains 12 exercises. These include a number of listening exercises (video and audio), using speakers with a wide range of accents (both native and non-native speaker), as well as vocabulary learning exercises, and reading and writing exercises. The formats include gap-fill, multiple-choice, drag and drop, amongst others. Progress can be monitored and regular feedback is also provided throughout.

English for Hotel Staff can easily be integrated within a learning curriculum. It can be used as a classroom resource in the computer lab, for single computer projection or for self access. The online version can be assigned for homework or self-study.

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English for Hotel Staff

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