Licence and delivery

1. I have 12 computers in my room. Do I have to buy a 20-computer licence?

It is obviously frustrating to have to buy a licence size which is significantly in excess of the number...
It is obviously frustrating to have to buy a licence size which is significantly in excess of the number...
It is obviously frustrating to have to buy a licence size which is significantly in excess of the number of computers you have. Please contact the Clarity sales team (sales@clarityenglish.com), and state the program and the licence size required.

2. How do I upgrade or extend a network / standalone licence?

1. Technical upgrades
From time to time Clarity will release technical upgrades, for example to enable...
1. Technical upgrades
From time to time Clarity will release technical upgrades, for example to enable...
1. Technical upgrades
From time to time Clarity will release technical upgrades, for example to enable Clarity programs to run on a new operating system. These are available free of charge, on request. Depending on the upgrade, they may be available as a download or as a new CD-Rom.
NOTE: Technical upgrades are within version upgrades as well.

2. Version upgrades
Version upgrades include substantial enhancements to content, functionality and interface. Clarity's products are upgraded on a regular basis. For example, Study Skills Success is now up to Version 9.

Institutions upgrading from one version to the next will generally receive a 50% discount on the licence they hold. This may vary from product to product.

Example:
  • The University of Newtown, USA, has a 5-computer licence of Study Skills Success V8.

  • They upgrade to a 5-computer licence of Study Skills Success V9.

  • The full price of a 5-computer licence of Study Skills Success V9 is US$380.

  • Newtown University’s discount is 50% of the 5-computer price, i.e. US$190.

  • They pay US$380 less US$190 = US$190.

Institutions upgrading and extending to a different licence size receive the discount based on the licence size they have.

Example:

  • The University of Reading, Canada, has a 5-computer licence of Study Skills Success V8.

  • They upgrade to a 10-computer licence of Study Skills Success V9.

  • The full price of a 5-computer licence of Study Skills Success V9 is US$380.

  • Reading University’s discount is 50% of the 5-computer price, i.e. US$190.

  • They pay the price of a 10-computer licence, US$665 less the upgrade discount of US$190 = US$475.


3. Licence extension
To extend a licence on the same campus within the same version, simply subtract the existing licence price from the new price. Thus, an extension of Study Skills Success V9 from a 5-computer licence to a 10-computer licence costs US$665 – US$380 = US$285. Institutions doing this will generally be sent a new installation code, and will additionally be entitled to any technical upgrades that have been released since their first purchase.

3. How long will the network licence last for? What happens if the Clarity program is no longer compatible with the operating environment?

The network licence does not have an expiry date. You can use the Clarity programs for as long as you...
The network licence does not have an expiry date. You can use the Clarity programs for as long as you...
The network licence does not have an expiry date. You can use the Clarity programs for as long as you wish.

We realise that as advances are made in technology all the time. That is why we continue to upgrade the software to stay compatible with new operating systems. When a new operating system appears we will release any necessary patches or upgrades and deliver it to you free of charge.

From time to time we also release new content. If there is a substantial revision there may be an upgrade charge, as with all software, but there is no obligation to purchase this and you can continue to run your existing copies.

Tense Buster, for example, was first released in 1993 and has been continually updated for more than 20 years. So you need to have no concern on this point!

4. Network licence: How do I increase the size of my existing licence?

You may want to increase the size of your network licence from, for example, a 5-computer licence of...
You may want to increase the size of your network licence from, for example, a 5-computer licence of...
You may want to increase the size of your network licence from, for example, a 5-computer licence of Road to IELTS to a 20-computer licence. This is a licence extension. There are two types of implementation:
  1. You have the most up-to-date version of the product
    When you currently have the most up-to-date version of the product, we will send you a new serial number and a licence letter. You use your original CD to install the program again in the same folder that you have already used. You will type in your NEW serial number, and the program will then check the contents. At the end, you can confirm the registration details and the program will now run with the correct new number of licences.
  2. You have an older version of the product
    When you currently have an older version of the product, we will send you a new CD. You must uninstall the old version and then use the new CD to install from scratch. If the particular upgrade you are installing is able to keep your existing database this will be noted in the installation guide that comes with the CD, otherwise, you may lose your progress records when you do this. If you need to have a record of them, you should export the records using Results Manager to Excel. If your version of Results Manager is V2 or earlier, then you can export directly from the database. Please do contact us (support@clarityenglish.com) if you need help with this.

5. What is the difference between a small and large / advanced network installation?

The small installation, which is suitable for licences of 20 or less, uses normal Windows programs to...
The small installation, which is suitable for licences of 20 or less, uses normal Windows programs to...
The small installation, which is suitable for licences of 20 or less, uses normal Windows programs to run. The programs are copied to the server and all clients just run them. The database uses Access format. Only Results Manager V2 will run with the small installation. Advantage: it is very simple to install and move around. Disadvantage: whilst you can use this installation for up to 40 computers, you may get performance and locking problems for more than 20 concurrent connections.

The large or advanced installation, which will work with any number of licences, uses a webserver to run the programs. A small Apache webserver is installed on the server and clients link to the Clarity program through their browser. An SQLite database is used. Results Manager V3 will run with this installation. Advantages: performance is good for large numbers of concurrent connections, you can run programs from within a browser. Disadvantage: the installation is more complex.

Click here for more information.

6. Where can I find the installation guides for Clarity programs

All Clarity programs share a common architecture. To ensure that you have the latest version, you should...
All Clarity programs share a common architecture. To ensure that you have the latest version, you should...
All Clarity programs share a common architecture. To ensure that you have the latest version, you should install Clarity programs in the following order. Click here to download installation guide.

Installation sequence: (PDF)

  1. It's Your Job (CD-138A)

  2. Business Writing (CD-110A)

  3. Author Plus (CD-101B)

  4. Clear Pronunciation 1 (CD-139C)

  5. Active Reading (CD-133A)

  6. English For Hotel Staff (CD-140A)

  7. Tense Buster V9 (CD-109D)

  8. Study Skills Success V9 (CD-149A)

  9. Clear Pronunciation 2 (CD-150A)

  10. Clarity English Success (CD-137B)

  11. Results Manager V3 (CD-102A)

  12. Road To IELTS V2 (CD-152B)


Install in a different directory:

  • My Canada (CD-120B)

  • Peacekeeper (CD-134A)

  • CS Communciation Skills (CD-135A)

  • Other Clarity programs, such as MindGame (Installation guide)

7. In the network version of Tense Buster and Active Reading, can I separate the compilation into a number of smaller programs?

Tense Buster usually comes as a 5-level compilation and Active Reading usually comes as 6-level compilation...
Tense Buster usually comes as a 5-level compilation and Active Reading usually comes as 6-level compilation...
Tense Buster usually comes as a 5-level compilation and Active Reading usually comes as 6-level compilation that let learners choose which level they want to work on. If you want to direct learners to a particular level, you can split the program. Please contact us (support@clarityenglish.com) for help if you need it.

8. I have got more than two CDs of Clarity programs. In what order should I install the Clarity programs?

All Clarity programs share a common architecture. So you need to install the older ones first so that...
All Clarity programs share a common architecture. So you need to install the older ones first so that...
All Clarity programs share a common architecture. So you need to install the older ones first so that they will be updated by the newer ones. Follow the order as listed below:
  1. CD-138A It's Your Job (For large network, you should always install this first)

  2. CD-110A Business Writing

  3. CD-101B Author Plus

  4. CD-139C Clear Pronunciation

  5. CD-133A Active Reading

  6. CD-140A English For Hotel Staff

  7. CD-109D Tense Buster V9

  8. CD-149A Study Skills Success V9

  9. CD-150A Clear Pronunciation 2

  10. CD-137B Clarity English Success

  11. CD-102A Results Manager V3

  12. CD-152B Road To IELTS V2

9. Can Clarity programs run in a thin client environment?

Yes. It is just a case of installing the software on the server and then using the thin client management...
Yes. It is just a case of installing the software on the server and then using the thin client management...
Yes. It is just a case of installing the software on the server and then using the thin client management system to create a shortcut from each client to the program on the server. None of these programs requires any local computing other than the Flash Player.

10. What are the latest versions / releases of all Clarity titles?

Our most recent updates are to the Road to IELTS, Active Reading, Tense Buster and Results Manager programs.

Road...
Our most recent updates are to the Road to IELTS, Active Reading, Tense Buster and Results Manager programs.

Road...
Our most recent updates are to the Road to IELTS, Active Reading, Tense Buster and Results Manager programs.

Road to IELTS
Latest online release is v2.10.23, released May 2015.
Latest iPad/tablet release is v2.2.292.
Latest DVD release is 152B v2.0.2.612, released October 2013.
This DVD release contains small data and software fixes. It only supports large network licences..
Previous CD was for the old version of Road to IELTS. Please contact sales for a quotation to upgrade.

Practical Placement Test
This is an online only title, released October 2011.

Access UK
This is an online only title, released September 2011.

Clear Pronunciation 2
Latest CD is 150A, v6.5.6.5, released September 2011.
This CD release supports large network licences.

Study Skills Success V9
Latest CD is 149A, v6.5.6.4, released May 2011.
This CD release has major new content and software. It supports large network licences.
Previous CD was 103A. Please contact sales if you want to upgrade. If you have purchased Study Skills Success in the past you may be eligible for a discount. If you have any purchase details do let us know.

Tense Buster V9
Latest online release is v6.6.0.4, released February 2013.
Latest CD is 109D v6.5.6.5, released February 2013.
This CD release has no new content but fixes some small bugs in the large network installation.
Previous CD was 109A. This CD doesn't need to be upgraded if you are running less than 30 users. Please contact support if you want to upgrade because of a large licence.
TB2001 is no longer supported and you need to upgrade. Major content and software changes have happened since this was published. Please contact sales.

Clear Pronunciation 1
Library and home user CD is 139C, v6.5.6.5, released October 2011. This runs direct from the CD with no installation.
Regular CD is 139B, v6.5.5.9, released November 2010.
This CD release is the first main release for this title. It supports large network licences.
Previous CD was 139A. If you still have this CD please contact support for a free upgrade.

English for Hotel Staff
Only CD is 140A, v6.5.5.5, released March 2010.
This CD release is the first release for this title. It only supports small network licences.

It's Your Job
Only CD is 138A, v6.5.5.5, released March 2010.
This CD release is the first release for this title. It supports large network licences.

Customer Service Communication Skills
Only CD is 135A, v6.5.5.0, released July 2009.
This CD release is the first release for this title. It only supports small network licences.

Active Reading
Latest online release is v6.6.0.4, released February 2013.
Latest CD is 133D v6.5.6.5, released February 2012.
This CD release has no new content, but provides support for the large network installation.
This title replaced the earlier title Reactions!

Author Plus
Latest CD is 101B, v6.5.0.0, released June 2008.
This CD had minor improvements over the previous release (CD 101A).

Business Writing
Latest CD is 110A, v6.4.2.7, released September 2007.
This was a major upgrade of this title from the earlier program Report Writer for Business. It only supports small network licences.

Results Manager
Latest online release is v3.7.2.653, released October 2013.
Latest CD 102C v3, released March 2013.
This CD works with other Clarity large network installations.
The previous CD, 102A, works with Clarity small network installations.

11. How can I get the latest versions?

Below are links to upgrades for all of the Clarity programs. These are free, technical upgrades based...
Below are links to upgrades for all of the Clarity programs. These are free, technical upgrades based...
Below are links to upgrades for all of the Clarity programs. These are free, technical upgrades based on the latest CDs (the CD number is printed on the front of each CD). If you want to upgrade from an older CD, contact support@clarityenglish.com to request an upgrade. Tell us your serial number or institution name, the program and your current version, along with the purchase date if possible. We will let you know if you are entitled to a free or discounted upgrade. Please note that you need to have registered your programs in order to receive free upgrades.

If you have installed a Clarity program on your web server and do not have a CD, please contact support@clarityenglish.com to request an upgrade.

12. How do I know what version of a Clarity program I am running?

If you are running an account that is hosted on Clarity's online server, we will automatically update...
If you are running an account that is hosted on Clarity's online server, we will automatically update...
If you are running an account that is hosted on Clarity's online server, we will automatically update your software as new versions are released. If you are self-hosting, please contact us (support@clarityenglish.com) if you want to upgrade.

When you start any program, it will show you a technical version number at the bottom of the first screen that you see. It will look something like this: Version 6.5.6.x

If you have a network version installed from a CD you can see a printed reference number on the CD, usually at the bottom. For example, Road to IELTS has CD-112G printed on it.

13. What software do I need to run Road to IELTS / Road to IELTS app?

Online - Browser
You can link from any browser running on Windows, Mac or Linux. The following list...
Online - Browser
You can link from any browser running on Windows, Mac or Linux. The following list...
Online - Browser
You can link from any browser running on Windows, Mac or Linux. The following list shows known minimum versions:
Internet Explorer - at least v6
Firefox - any
Safari - at least v2
Opera - any
Chrome - any

Adobe Flash Player has to be installed in your browser. For Road to IELTS it must be v10.2 or higher.

Online - Tablet
The Road to IELTS app is only compatible with iPad & Android tablets, but not with mobile phones due to screen size limitations.

For iPad
- iOS v6.1.3 or higher

For Android
- Android OS 4.1.1 or higher
- xlarge screens (960dp x 720dp)

You can download the free Road to IELTS app from iTunes and Google Play. It will run on tablets with a screen resolution of 1024x680 (which includes all iPads) and Android tablets with large screens. The learner's email address must be registered to log in to the app - which can be added through Results Manager. The tablet loads all content as you need it, so you must have a good Internet connection to run.

Click the buttons below to download the app now!

App Store Google Play store

Network
You can install Road to IELTS on your network or standalone computer from a DVD. It does not require any special software - it will install a database and a small webserver that it uses. Client computers link to the program through their browsers.
The server that you install on can be any Windows from Vista onwards. Windows XP is not supported, though the software usually runs on it. The client computers can be a browser running on Windows, Mac or Linux. The following list shows known minimum versions:
Internet Explorer - at least v6
Firefox - any
Safari - at least v2
Opera - any
Chrome - any

The Adobe Flash Player has to be installed in your browser. It must be v10.2 or higher.

14. Can I install all the Clarity programs into one folder?

It is best to install all Clarity programs into one folder so that they can share their common architecture....
It is best to install all Clarity programs into one folder so that they can share their common architecture....
It is best to install all Clarity programs into one folder so that they can share their common architecture. The exception is for the following three programs which have to be installed separately:
CD-120B My Canada
CD-134A Peacekeeper
CD-135A Customer Service Communication Skills

15. How much space is required by the Clarity programs?

Author Plus takes up about 1.5MB excluding the content you create.
Results Manager takes up about 30MB.
Tense...
Author Plus takes up about 1.5MB excluding the content you create.
Results Manager takes up about 30MB.
Tense...
Author Plus takes up about 1.5MB excluding the content you create.
Results Manager takes up about 30MB.
Tense Buster content takes up 210MB.
Study Skills Success V9 content takes up 300MB.
Active Reading content takes up 270MB.
Business Writing content takes up 40MB.
Road to IELTS V2 content takes up 1.5GB.
Its Your Job takes up 250MB.
Customer Service Communication Skills takes up 70MB.
Clear Pronunciation 1 takes up 200MB.
Clear Pronunciation 2 takes up 500MB.
English for Hotel Staff takes up 400MB.
Clarity Recorder takes up 2MB.

Once you have downloaded the desktop version, you can run the Clarity Recorder at any time. Use it to record audio that you want to add into the Clarity Course Builder, or you want your students to send you by email. You will have an icon on your desktop after installation as well as in the Start menu. You do not need to be running any other Clarity programs to use the Recorder.

16. When I start a Clarity program, it says my licence is full.

You start a Clarity program and see this message: "Sorry, the licence for this program is full. Please...
You start a Clarity program and see this message: "Sorry, the licence for this program is full. Please...
You start a Clarity program and see this message: "Sorry, the licence for this program is full. Please contact your administrator." Learner Tracking licence: You get this message when the number of registered learners of this specific Clarity program has reached the limit of the licence. You can see the licence usage in Results Manager. You can purchase more licences for new students or wait for the licence clearance in the next subscription year. For more information about Learner Tracking licence, please click here.

Anonymous Access licence: You get this message when the number of concurrent learners of this specific Clarity program has reached the limit of the licence. You can wait for the learners to free up the licence by exiting the program or purchase more licences for extra concurrent access. For more information about Anonymous Access licences, please click here.

17. For a network installation, what permissions do learners need?

Small network installation: Students need full control in the \Database folder. They need read / execute...
Small network installation: Students need full control in the \Database folder. They need read / execute...
Small network installation: Students need full control in the \Database folder. They need read / execute permissions in all other folders. The \Database folder contains a file called score.mdb. As learners run the program and their progress is recorded, a file called score.ldb is created and deleted to control locking of the database. So everyone needs permission to add, edit and delete files in this folder.

If you have a program with authoring, then teachers will need write access to the Content folder.

Advanced network installation: Uses a webserver so permissions on the database and files are based on the system user that the webserver is running under. In practice, this means that you do NOT need to give students any write permissions.

Also click here to see more about network permissions.

18. For a network installation, how do I put shortcuts onto the learners' desktops?

At the end of the network installation you will have the programs running on the server. You then need...
At the end of the network installation you will have the programs running on the server. You then need...
At the end of the network installation you will have the programs running on the server. You then need to make shortcuts on each desktop for learners to access them.

One way to do this is to go to each workstation and use My Computer or Windows Explorer to browse the network folder where the programs are installed. Then click to drag the .exe file to the desktop. You need to make sure that you see the mouse cursor show the little curved arrow that indicates a shortcut. If you see the + sign it means you are copying the file. (If you accidentally do this, when you try to run the shortcut you will just see a blank box stuck at 0%.) Holding down the Alt key before you let go from the drag will work most of the time.

Advanced network installation uses a webserver, so the easiest shortcuts are links on a webpage. But you can also add desktop shortcuts using the Client installation in the /Install/Product-name folder.

19. What versions of Windows, Mac and Linux are compatible with the programs?

Click here to find out.
Click here to find out.
Click here to find out.

20. What do I need to have if I purchase your program?

The minimum system requirements (the capabilities of your computer) are listed for each network program,...
The minimum system requirements (the capabilities of your computer) are listed for each network program,...
The minimum system requirements (the capabilities of your computer) are listed for each network program, click here to find out more about our program compatibilities.

For online subscriptions your students need access to a browser that can run Adobe's Flash Player. This includes all browsers on desktop computers, but not on tablets. Some online subscriptions have a tablet app which you can download from iTunes or Google Play.

21. Is there any time limit on network programs?

No, you have the network programs in perpetuity. Note: as with all software, operating systems change....
No, you have the network programs in perpetuity. Note: as with all software, operating systems change....
No, you have the network programs in perpetuity. Note: as with all software, operating systems change. You may need to upgrade every few years. However, Clarity programs have a very good record in this regard. MindGame, which was first published in 1998, still runs in in its original version 15 years later.

22. What is a Library licence?

The library licence is based on concurrent access. So, for example, if you have a 20-user licence for...
The library licence is based on concurrent access. So, for example, if you have a 20-user licence for...
The library licence is based on concurrent access. So, for example, if you have a 20-user licence for Tense Buster, 20 people can use it at any one time. If the 21st person tries to log in, they will see a polite message suggesting them to try again later. As soon as an existing user logs off, that licence slot is freed up for someone else.

When a learner starts the program, they are given the choice to log in with an email and a password - or they can just start anonymously. If a learner uses a login, their progress will be saved for them across sessions.
If a learner is using a tablet within the library, the program will try to connect to the library account using wifi. If this works, the learner will then be able to use the program with the same choice of login or anonymous access. To enable this, you need to provide the IP address(es) of your wifi connections, which we then associate with your account.

If the learner uses a tablet outside the library, they can login using their email PROVIDED they have already registered it using the tablet inside the library or their desktop browser from home.

23. Should I choose the Anonymous Access or Learner Tracking licence?

Do you want to track the activity and progress of individual learners using Clarity programs? This is...
Do you want to track the activity and progress of individual learners using Clarity programs? This is...
Do you want to track the activity and progress of individual learners using Clarity programs? This is the first question to answer in deciding whether an Anonymous Access or Learner Tracking licence is more appropriate for you.

If you are buying for a library, for example, you will probably be giving learners access for self-study, and there is no requirement for you to find out exactly what they are doing. In this case, as with self access centres generally, you should opt for the Anonymous Access licence.

If, however, the Clarity programs are a compulsory part of a course of study, you will need to monitor student activity and should therefore choose the Learner Tracking licence. Also, if you are running the programs through an LMS / VLE such as Moodle or Blackboard, and you would like activity data to be sent to the gradebook, you should choose the Learner Tracking licence.

24. My licence is larger than 20. Can I still install my Clarity programs as a small network installation?

The software design currently focuses you to use the advanced network installation when the licence is...
The software design currently focuses you to use the advanced network installation when the licence is...
The software design currently focuses you to use the advanced network installation when the licence is larger than 20. We usually have an option where you can force either small or large network installation. For older programs, please contact us (support@clarityenglish.com).

25. What is an Anonymous Access licence?

With an Anonymous Access (AA) licence, you purchase access for a number of concurrent users. If your...
With an Anonymous Access (AA) licence, you purchase access for a number of concurrent users. If your...
With an Anonymous Access (AA) licence, you purchase access for a number of concurrent users. If your licence is for 25 learners and 25 people are already using the program, the 26th person will see a message saying that the licence is currently full. As soon as one person exits the program, a licence slot becomes free.

A student can create an account for themselves in an AA licence. They use an email address and password for access. They can then track their own progress, but there is no teacher or admin tracking for the student. An institution can generate reports on overall usage levels, but for detailed reports on student activity, a Learner Tracking licence is required.

26. I would like to upgrade a Clarity program. How much will it cost?

Please contact our sales team (sales@clarityenglish.com) for a quotation. Please include your current...
Please contact our sales team (sales@clarityenglish.com) for a quotation. Please include your current...
Please contact our sales team (sales@clarityenglish.com) for a quotation. Please include your current licence information such as invoice number, licence size, licence type and new licence requirements. We will send you a quotation for the upgrade within one working day.

27. Can I transfer a Learner Tracking Licence from one student to another?

Licences are not transferable. If a learner leaves your institution after working on a Clarity program,...
Licences are not transferable. If a learner leaves your institution after working on a Clarity program,...
Licences are not transferable. If a learner leaves your institution after working on a Clarity program, their licence remains used for the rest of the year. Even if a student is deleted from Results Manager, the licence is still used up.

28. What is the bandwidth needed for Clarity programs?

Online: The overall bandwidth required to run Clarity programs for learners is almost completely governed...
Online: The overall bandwidth required to run Clarity programs for learners is almost completely governed...
Online: The overall bandwidth required to run Clarity programs for learners is almost completely governed by the amount of multimedia used in the course. A typical unit (which might be the amount of work a student does in one session) is about 5MB. So you can calculate your overall bandwidth based on the number of students and the amount of work you think they will do in a month. Peak bandwidth occurs when a group of learners all start the program at the same time. At this point, each learner will download 1MB in ten seconds.

Road to IELTS 2: This is a much bigger program than the others. The initial download is about 5MB. However, most or all of this will be cached in the browser. The program uses a special type of Flash Player components that are provided by Adobe and cached in a special place in your browser. This makes them faster. Road to IELTS 2 also has a lot of large video which will be streamed from a variety of websites. Road to IELTS 2 requires a good broadband connection.

Running Clarity programs over a 56k dial-up connection will be very slow. Learners should have a broadband connection or its equivalent.

If a Clarity program is running over a Windows network, a 10MB connection is recommended - it is highly unlikely your network will use less than this anyway.

29. I will only have time to cover one level of Tense Buster with my students this year. Is it possible to buy just one level?

The online version of Tense Buster comes as a five-level compilation. Similarly, Active Reading is only...
The online version of Tense Buster comes as a five-level compilation. Similarly, Active Reading is only...
The online version of Tense Buster comes as a five-level compilation. Similarly, Active Reading is only available as a six-level compilation. You can buy network versions of the individual levels to install locally.

30. What is a Learner Tracking licence?

With a Learner Tracking licence, you purchase access for a number of named learners whose progress will...
With a Learner Tracking licence, you purchase access for a number of named learners whose progress will...
With a Learner Tracking licence, you purchase access for a number of named learners whose progress will be stored in the database. Any of these named learners can run the program at any time. Teachers can use the Results Manager (included in the price) to generate activity reports on individual students and groups.

31. Is my licence transferable?

Licences are not transferable and remain used until the licence renewal date. A licence is assigned to...
Licences are not transferable and remain used until the licence renewal date. A licence is assigned to...
Licences are not transferable and remain used until the licence renewal date. A licence is assigned to a single learner and is valid for up to a year. If a learner has used a program, removing their name from Results Manager will NOT free up the licence. At the renewal date all licences become available for use again. New students or students who have already used a licence from the previous year will use up one new licence when they start the program. For students who carry over from the previous year, the process is seamless and all their progress records are saved.

If you have licences unused at the end of the year they are NOT transferred to the next year.

32. Network version: What do I need to run Clarity programs on a Windows network?

Standard installation:
The software can run on any Windows-based computer on the network with a shared...
Standard installation:
The software can run on any Windows-based computer on the network with a shared...
Standard installation:
The software can run on any Windows-based computer on the network with a shared folder. The Windows version used should be 2000, XP, Vista, 7, or any Windows Server version. Learners will need write permissions to an Access format database (Microsoft Office is NOT required). Due to the use of the Access database, it is not recommended to run more than about 30 concurrent computers. Also note that if you are using a regular version of Windows (i.e. non-server), this may limit you to 10 computers on your network.

Advanced or large installation:
The software can run on any Windows-based computer on the network with a shared folder. The Windows version used should be 2000, XP, Vista, 7, or any Windows Server version. A simple Apache webserver will be installed on your server on a free port and SQLite will be used for the database. These are part of the installation. If you want, you can move the Clarity title to your own webserver after the installation.

Hardware requirements:
You do not need any special hardware to run Clarity programs on your network. It is generally true that more RAM helps a server run more programs at once. The Clarity programs stream audio and video, but you do not need any special hardware for this. The computers should have headphones, ideally with a microphone, and a monitor with at least 800x600 resolution.

33. We are going to renew the subscription and the documentation is in progress. Can you extend the licence in the meantime?

Yes. We understand that the documentation process takes time. Please contact us, and we can extend your...
Yes. We understand that the documentation process takes time. Please contact us, and we can extend your...
Yes. We understand that the documentation process takes time. Please contact us, and we can extend your licence by up to two weeks.

34. What happens if a learner simply closes their browser and does not properly close the Clarity program? Will their use of a licence last forever?

When a learner starts a Clarity title they are granted a licence. Every time that they finish an exercise...
When a learner starts a Clarity title they are granted a licence. Every time that they finish an exercise...
When a learner starts a Clarity title they are granted a licence. Every time that they finish an exercise the licence is confirmed. Additionally, the program will send a message to the server every so often that it is still running. If the learner clicks to exit the program, the licence is immediately freed up. Otherwise, the licence will be considered to be free if the server does not get any message from the program for more than two minutes.

35. How do I upgrade or extend an online licence?

1. Standard
All upgrades are provided free of charge as part of your subscription.

2. Perpetual licences
For...
1. Standard
All upgrades are provided free of charge as part of your subscription.

2. Perpetual licences
For...
1. Standard
All upgrades are provided free of charge as part of your subscription.

2. Perpetual licences
For the few remaining perpetual self-hosted licences (this licence is no longer offered), upgrades are provided on the same basis as for network licences.

3. Licence extension
As with network licences, schools extending their licence simply pay the difference between the old licence and the new licence. For annual subscriptions there will be an adjustment to synchronise end dates. The adjustment will be done on a pro rata monthly basis: months partly completed will be treated as being fully completed.

Example:

  • Leeds College, UK, subscribed to 30 Learner Tracking licences of Clear Pronunciation on 1st January, 2011. The price was £245.

  • On 15th June, 2011 they decided to extend the licence to 50 Learner
    Tracking licences (normal price £365)

  • New price (£365) minus old price (£245) = £120

  • Adjust for months used (i.e. 6): £120 / 2 = £60

  • Final price: £60. All 50 licences expire on 31st December, 2011

36. Can Clarity issue a licence letter for my order?

Yes. If you would like a licence letter, please contact us (accounts@clarityenglish.com).
Yes. If you would like a licence letter, please contact us (accounts@clarityenglish.com).
Yes. If you would like a licence letter, please contact us (accounts@clarityenglish.com).

37. I used an advanced network installation for one program, but my other program does not have this option. Can they work together?

Explanation:
The advanced installation uses a webserver to run the programs, which is a different infrastructure...
Explanation:
The advanced installation uses a webserver to run the programs, which is a different infrastructure...
Explanation:
The advanced installation uses a webserver to run the programs, which is a different infrastructure from the original network version (called the small network version now). The database is different so they cannot work together. We suggest that you install into different folders. And check back regularly to see when we release the advanced network version for all your programs.

Notice:
Results Manager version 2 only works with small network versions, while Results Manager version 3 only works with advanced (large) installations.

38. What is Clarity English Success?


Results Manager links with Clarity's content programs to produce a detailed insight into student activity....

Results Manager links with Clarity's content programs to produce a detailed insight into student activity....
Results Manager
Results Manager links with Clarity's content programs to produce a detailed insight into student activity. Generates class, student and content reports.
Learn more

39. Can I resize the screen of Clarity programs?

The Clarity programs are designed to look their best on monitors with resolution of 1024x768. However,...
The Clarity programs are designed to look their best on monitors with resolution of 1024x768. However,...
The Clarity programs are designed to look their best on monitors with resolution of 1024x768. However, there are times when you want the screen to be bigger on a monitor with higher resolution. Sometimes you can do this, though please be warned that tiny changes in line breaks can mean the text wrapping can change and in rare cases some lines might overlap.

If you are running the programs online from www.ClarityEnglish.com, then you can add the parameter &resize=true to the URL that you are using. If you log in direct from www.ClarityEnglish.com and just start your program from the icon, you can check the URL of the pop-up window to copy the URL and then change it.

If you are running the network programs, the newest ones do allow screen maximising. If your version does not, please click here to see if there is an update that you can get.

40. I bought Tense Buster years ago. However, I would like to install it onto my new computer again but I lost the CD box. Is it possible for me to get a replacement for free?

We can supply replacement CDs for a small cost. Please contact support@clarityenglish.com with details...
We can supply replacement CDs for a small cost. Please contact support@clarityenglish.com with details...
We can supply replacement CDs for a small cost. Please contact support@clarityenglish.com with details of your original order.

41. How do I install to an intranet?

A large network licence from Clarity is run using a Flash application powered by a PHP backend connected...
A large network licence from Clarity is run using a Flash application powered by a PHP backend connected...
A large network licence from Clarity is run using a Flash application powered by a PHP backend connected to a SQLite database. The installation includes a simple Apache webserver to support this, but after installation you can move the application files onto your own webserver and remove this webserver.

Click here for more information.

If you need more advice to do this, please do contact us (support@clarityenglish.com).

42. Can I try out Clarity programs before buying?

We are very happy to set up a trial for educational institutions. Please send us your email address to...
We are very happy to set up a trial for educational institutions. Please send us your email address to...
We are very happy to set up a trial for educational institutions. Please send us your email address to sales@clarityenglish.com. (It should be an email address connected to the institution rather than a Yahoo or Gmail account.) Please indicate which program(s) you would like to trial. We can set up a trial for a maximum of four programs at any one time.

43. Can I limit my licence to run only from particular computers, or once someone has logged in through a particular authorisation system?

Yes, you can embed the IP address and/or the referrer address into the licence and thus limit access...
Yes, you can embed the IP address and/or the referrer address into the licence and thus limit access...
Yes, you can embed the IP address and/or the referrer address into the licence and thus limit access to the online system to your computers.

There is a very popular protection tool called EZProxy that a lot of libraries use. This lets a student log in to the library website from anywhere, and then the Clarity program can be set to run only if it is called from EZProxy. This opens the program to all students who can log in to your website, and blocks it to all others. Click here for more information.

Please contact us (support@clarityenglish.com) for help in setting this up.

44. Do teachers use up the licences I have bought?

With a Learner Tracking licence you can create teacher and reporter accounts. When you log in with these...
With a Learner Tracking licence you can create teacher and reporter accounts. When you log in with these...
With a Learner Tracking licence you can create teacher and reporter accounts. When you log in with these accounts as a teacher you do NOT use up licences and your progress is NOT included in Results Manager, so it does not skew any reports.

The number of teacher / reporter accounts you can create as a part of your licence is equal to 10% of learner licence total, up to a maximum of 30. So for an online licence for 50 learners, for example, you can additionally create 5 teacher accounts.

With an Anonymous Access licence there is no individualised login, so everybody who uses the program is taking up one licence for the duration of their activity. The same is true of a network licence.

45. Is there a time limit for using a program?

Activity is measured by student activity in the program, rather than the browser just being open. After...
Activity is measured by student activity in the program, rather than the browser just being open. After...
Activity is measured by student activity in the program, rather than the browser just being open. After 5 minutes of inactivity, the session stops tracking time spent. If the student starts working again within 1 hour, the tracking keeps going from where it left off. This is still counted as one session. If the student doesn't do anything for an hour and then restarts, it counted as a new session.

If the licence is full and a new user is trying to start, any users who are inactive (starting with the longest) will be logged out to let the new user in.

46. What do my learners need on their computers?

For the online and advanced network versions, learners can link from any browser running on Windows,...
For the online and advanced network versions, learners can link from any browser running on Windows,...
For the online and advanced network versions, learners can link from any browser running on Windows, Mac or Linux. The following list shows known minimum versions:
Internet Explorer - at least v5.5
Navigator - at least v6.0
Firefox - at least v1.0
Safari - at least v2
Opera - at least v8
Chrome - at least v1

Adobe Flash Player has to be installed. For Road to IELTS V2 it must be v10.2 or higher. For other programs it must be v9 or higher for full compatibility, although the programs will run without video and printing if you have v7.

For the network version, the workstation can be running Windows 2000, XP, Vista, 7 or 8. Mac networks are not currently supported. There are no minimum RAM or hard disk requirements for the workstation.

For mobile devices, Android and other systems that support Flash will run the content, but the programs are not adapted for very small screens.

Click here to find out more about our program compatibilities.

47. Self-hosting: What do I need to run Clarity programs on my webserver?

In special cases you can host the Clarity programs on your own webserver. Consider this option if you...
In special cases you can host the Clarity programs on your own webserver. Consider this option if you...
In special cases you can host the Clarity programs on your own webserver. Consider this option if you have a large licence running on a campus that could not ensure good Internet connection for a large number of users. You may also consider self-hosting if your campus or country firewall is likely to cause issues.

Software requirements. Your webserver should be running PHP 5.2 with standard modules plus those listed below.
  • ZEND optimizer (free from http://www.zend.com/en/products/guard/runtime-decoders)

  • curl

  • gmp

  • pdo_sqlite

  • xsl

Hardware requirements. The important thing is that you can run the above software on your webserver. Clarity programs do not have any minimum RAM or processor speed requirements. It is generally true that more RAM helps a website perform better, as does separation of the database server and webserver. Clarity programs stream audio and video, but you do not need any special hardware for this.

Management: Whilst Clarity will help to install our application programs on your server, we cannot take responsibility for optimising, tuning, maintaining or backing up the database or anything running on your server.

Remote access: To self-host a Clarity title you must allow Clarity remote access to read the folder where the Clarity software is installed and the database tables used by the application. We just need read-only access, unless you would like us to assist with upgrades or trouble-shooting. We will never take any data from your server without permission or disclose any details outside our support team. We can provide a fixed IP address for added security.

Disadvantages: You have to provide your own technical support for installation and ongoing maintenance. You do not get automatic upgrades, though you are still entitled to free upgrades.

48. Self-hosting: What database do I need, and why?

All Clarity programs will work with a SQLServer or MySQL database. Some reasons for choosing one or the...
All Clarity programs will work with a SQLServer or MySQL database. Some reasons for choosing one or the...
All Clarity programs will work with a SQLServer or MySQL database. Some reasons for choosing one or the other are listed below:

MySQL. You need to have your own installation of this program, as it is not included with the Clarity programs. This is an open-source database. The most popular version is the Community Server which is free. There is also an Enterprise version available for purchase. Either version is very powerful and will work with many tens of thousands of learners. It runs on Windows or Linux.

SQLServer. You need to have your own installation of this program, as it is not included with the Clarity programs. This is a Microsoft product and is a very powerful database and will work with many tens of thousands of learners. It only runs on Windows servers. PHP does not work reliably with the default SQLServer drivers, so you will need the odbtp drivers instead.

All Clarity programs function in the same way between the databases.

49. I am using a Network licence. I have received a licence file (by email or CD) along with the main program. What should I do with it?

When you install the program, it will include a testing licence that lets you confirm that everything...
When you install the program, it will include a testing licence that lets you confirm that everything...
When you install the program, it will include a testing licence that lets you confirm that everything is working. But this licence is time-limited and only works for one or two people. Your real licence comes separately, by email or CD. Usually it is inside a ZIP file. You should take this ZIP file and extract it to the main Clarity folder - usually C:\Clarity. This will then add the real licence to whichever programs you have purchased and it overwrites the existing temporary licence. Although you can read a licence, you cannot change it in any way without corrupting it.

50. A handy troubleshooting guide for installing Clarity programs (large network version).

The following are general troubleshooting tips:
The Clarity Web Server config file is listening to...
The following are general troubleshooting tips:
The Clarity Web Server config file is listening to...
The following are general troubleshooting tips:

  1. The Clarity Web Server config file is listening to the server's IP address instead of the localhost 127.0.0.1 . This file is located under C:\Clarity\WebServices\conf\httpd.conf .

  2. During the installation we have registered a service called "ClarityWebSrv" or "Clarity Web Server" Service. Try to start or restart this service if it was not started.

  3. Turned off the server's firewall temporarily. Sometimes the firewall does not allow the client machine from connecting to your server. Clarity programs runs on port 10082. Your server will have to be configured to allow traffic going in / out from this port.

  4. If in the future the IP address of this server is changed, you will need to repeat the above point #1 for the update and #2 to restart the server.


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