Tutorials

1. What is English for Hotel Staff?


English for Hotel Staff focuses on the language used in the different parts of a hotel. Designed to...

English for Hotel Staff focuses on the language used in the different parts of a hotel. Designed to...
English for Hotel Staff
English for Hotel Staff focuses on the language used in the different parts of a hotel. Designed to improve all-round communication skills, with emphasis on listening and speaking.
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2. I cannot see student progress for units 6 and 7 in English for Hotel Staff.

Explanation:
This only happens in the network version. There is a bug in the English for Hotel Staff...
Explanation:
This only happens in the network version. There is a bug in the English for Hotel Staff...
Explanation:
This only happens in the network version. There is a bug in the English for Hotel Staff files that means that progress records for units 6 and 7 are unable to be displayed in either the student progress or Results Manager.

Solution:
To solve the problem, please download the patch here, and extract the menu.xml file inside to the following place: \Clarity\Content\EnglishForHotelStaff\Courses\1247823480500\. You should be asked to overwrite the existing file, choose yes to do so. All unit 6 and 7 exercises completed from now on will be correctly displayed.
If you need to see progress records from exercises completed already, please send the database file to support@clarityenglish.com. We will fix the data in your database and send it back to you within one working day. However during this period ALL the Clarity programs you have need to be blocked, because any progress during that time will not be recorded. The database file is \Clarity\Database\score.mdb.

3. What is Clarity English Success?


Results Manager links with Clarity's content programs to produce a detailed insight into student activity....

Results Manager links with Clarity's content programs to produce a detailed insight into student activity....
Results Manager
Results Manager links with Clarity's content programs to produce a detailed insight into student activity. Generates class, student and content reports.
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4. I cannot run English Grammar in Use / Advanced Grammar in Use under Windows Vista / 7.

Book version: There are patches for both EGU and AGU which you can download to make the program work...
Book version: There are patches for both EGU and AGU which you can download to make the program work...
Book version: There are patches for both EGU and AGU which you can download to make the program work with Windows Vista / 7.

Please use the links below, and follow the instructions:

English Grammar in Use
http://www.cambridge.org/gb/elt/support/faq/view/item3826860/?site_locale=en_GB

Advanced Grammar in Use
http://www.cambridge.org/gb/elt/support/faq/view/item3826862/?site_locale=en_GB

Network version: Please contact your supplier who can arrange a replacement CD for you that is compatible. Note that this software is now out of print.

5. How secure is the data hosted by Clarity?

We use a secure database to hold your learners' progress records, with daily backups. We can restore...
We use a secure database to hold your learners' progress records, with daily backups. We can restore...
We use a secure database to hold your learners' progress records, with daily backups. We can restore any data that gets lost if you give us a restore date. Please let us know as soon as possible. If you delete some learners, and then add them again and let them do some new work before we restore, it will not be possible to merge the records.

6. I want to start a Clarity program within my own system. I do not have a Learner Management System (LMS).

Normally you start a Clarity program by logging in and choosing from a set of menus. However, sometimes...
Normally you start a Clarity program by logging in and choosing from a set of menus. However, sometimes...
Normally you start a Clarity program by logging in and choosing from a set of menus. However, sometimes a teacher will want learners to work on a particular section - and needs a way to direct the learners to this place. The learners might also have already logged into your system and you want to avoid logging in again. You can do this by passing information to the program when you start it. Click here for more information.

7. Clarity is hosting the programs for me, but I would prefer my learners did not go through the Clarity English home page as I want my own school's branding to be used.

The Clarity English home page does two things, it provides a place to log in and it creates links to...
The Clarity English home page does two things, it provides a place to log in and it creates links to...
The Clarity English home page does two things, it provides a place to log in and it creates links to all the programs that you have subscribed to. Your own pages can do both of these as well, so that the Clarity programs appear to run direct from your website. The simplest method is to add a link for each program to your web page; you can either pick this up from the html of the Clarity home page, or just contact us (support@clarityenglish.com) and we will send them to you in an email. When your learners click this link, the program will start running and it will ask them to log in.

8. What are the terms and conditions for using Clarity online programs?

Please click here to download the terms and conditions for your reference. The account administrator...
Please click here to download the terms and conditions for your reference. The account administrator...
Please click here to download the terms and conditions for your reference. The account administrator is required to accept these terms and conditions before the programs are activated.
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